Ald Firt
Ald Firt (pronounced /ɔːld fɑːɹt/), once an idealistic engineer, is now a relic under the staircase. Ald’s pleasant weariness hides the sharp wit of a man who has watched every “bold initiative” collapse under its own weight. He occupies a forgotten office he calls Harry Potter’s Room, decorated with ironic plaques and reptile photographs. Ald is not bitter — only bemused. His humour is dry, his mutterings legendary (“Another glorious step sideways!”). He keeps peppermint schnapps in his drawer “for emergencies — which is every day.” Field staff and “citizens” trust him; leadership ignores him.
Ald is the ghost in the system: neither reformer nor rebel, but the witness who survives.

Balthazar the Ferret
is Ald’s inseparable companion, usually found nested in the oversized pockets of his oversized coat. Balthazar twitches, wriggles, and occasionally surfaces at awkward moments during meetings, causing rumours of Ald’s eccentricity to flourish. Officially, Balthazar is “not present.” Unofficially, he knows more about the system than most managers.
Hedwig the Owl
is found perched in the rafters of The Institute of Procedural Excellence, Hedwig has built her nest from shredded policy briefs and abandoned strategies. She is both archivist and judge of bureaucratic nonsense, tearing apart documents with serene dignity. Committees have tried to regulate her; she remains unfazed. Ald sometimes feeds her the worst proposals, just to see them destroyed properly.
Johnny Dolittle (“Little Johnny”)
The charming accident of leadership, imported fresh into the system. Johnny arrived in SHOTE as a promising young professional — loud, eager, and endlessly self-assured. He had no real accomplishments to his name, only a CV padded with vague but important-sounding titles and a mouth that never stopped moving.
It didn’t take long for him to seduce Manager the 4th, the Lionbum, with his smile, his slogans, and his ability to say everything without meaning anything. Lionbum, always hungry for someone harmless yet charismatic, took Johnny under his wing and soon pushed him into the spotlight.
Johnny thrived there. He spoke in slogans that sounded visionary while promising nothing concrete: “Building Tomorrow Together Today™” became his creed. To staff, he was a mouthpiece; to his superiors, a useful shield. To Ald Firt, he was proof that charisma beats competence every time.
Johnny’s future seems bright — though only because it burns with borrowed light.
Manager the 4th – “The Lionbum”

An ex-diplomat of obscure postings, Lionbum mastered the art of looking important without ever being pinned down to a single achievement. His image was carefully curated: the sporty-casual-busy look favoured by NGO elites. Jackets always slightly informal, shirts always open at the collar, hair always groomed — just a millimetre too long, so that it appeared deliberate, as if he were too busy leading to visit the barber.
Lionbum ruled by image and allusion. At weekly Townhalls he spoke in metaphors that nobody dared decode:
“The tree must shed branches, yet remain whole.”
“Leaner is not less. It is more, with fewer.”
Citizens nodded solemnly, though no one understood. That was his strength: never clear enough to be challenged, never firm enough to be proven wrong.
It was Lionbum who discovered Johnny Dolittle. Where others saw a loud, smiling opportunist, Lionbum saw something useful: a harmless mouthpiece, a sponge for attention, a shield against criticism. He lifted Johnny into the spotlight, praised him as “a bold new leader,” and let him absorb both applause and blame.
Lionbum himself preferred safer pursuits: entertaining dignitaries, cultivating his personal aura at international conferences, and securing his next comfortable posting. For him, Johnny was perfect — a glittering distraction that allowed the Lionbum to remain untouched, roaring without ever leading.
Lucius ap A. Ratchik
Lucius ap A. Ratchik carried the air of someone permanently on the verge of frailty. His face was pleasant, almost youthful, but sat uneasily on a pale, narrow body that seemed one draft away from collapse. He often appeared sickly, though this impression was usually false — a useful illusion he never corrected.
What defined him was not volume but restraint. Lucius never spoke too much; he spoke just enough. His sentences drifted at the upper edge of hearing, soft and careful, so that listeners had to lean forward to catch them. This allowed him the necessary room to shift his message later, to recalibrate his meaning depending on the audience. His words were like reeds in shallow water — always upright, but always bending with the current.
His opinions were rarely his own. More often they mirrored those of his immediate superior, or the last person who had spoken persuasively in his presence. Independence was projected, not lived. He cultivated the appearance of reflection, sometimes by stretching silences just long enough to seem deliberate.
Among staff, his favour was unevenly distributed. Lower-rank managers who reported directly to him were granted a polite warmth, occasionally even encouragement. The rest — field technicians, small people at the far end of the reporting chain — barely registered in his gaze. He was not cruel; he was simply not interested.
In the hierarchy of SHOTE, Lucius stood as Ald Firt’s N+3: close enough to shape the horizon of Ald’s working life, distant enough to remain untouchable. His role was never to illuminate but to obscure, to filter the directives from above into fragments, spoken softly enough to be misunderstood — or remembered in whichever form proved most convenient.
The Rebel
A quiet anomaly in SHOTE, the Rebel was never loud, reckless, or openly defiant. He was, like Ald, a real field worker at heart — a man of practice, with a scientific mind and a no-nonsense approach to life and office strategies. He preferred evidence to slogans, and precision to metaphors.
His defining moment came during the reign of Manager the 3rd, the Philosopher. In a meeting drowning in circular eloquence, the Rebel delivered the “Organigramme Presentation”: a calmly assembled slideshow of decades of restructurings, looping endlessly, morphing into each other like a bureaucratic Möbius strip. The room fell silent. And then, as expected, moved on.
Not long after, he disappeared. Officially “promoted” to a special project, in reality he was quietly exiled. The role was harmless, half-time, obscure — designed to keep him invisible without letting him go.
The Rebel was not fearless. He was not a revolutionary. He knew better than to overexpose himself. And yet his absence lingers. Citizens whisper his name; colleagues recall his slides. Seeds of doubt remain, sprouting slowly in the cracks of SHOTE’s polished nonsense.